Business Profile

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today.

In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East. Our products are also available to customers through our catalogs and online worldwide.

Five-Year Financial Overview

Fiscal Year 2013 2012* 2011 2010 2009
Net Revenues $ 4,387,889 $ 4,042,870 $ 3,720,895 $ 3,504,158 $ 3,102,704
Operating Margin 10.3% 10.1% 10.3% 9.2% 3.9%
Net Earnings $ 278,902 $ 256,730 $ 236,931 $ 200,227 $ 77,442
Diluted Earnings Per Share $ 2.82 $ 2.54 $ 2.22 $ 1.83 $ 0.72
Return on Assets 12.3% 12.0% 11.3% 9.5% 3.9%
Return on Equity 21.7% 20.0% 18.8% 16.2% 6.6%
Stockholders' Equity $ 1,256,002 $ 1,309,138 $ 1,255,262 $ 1,258,863 $ 1,211,595
Dollars in thousands, except per share amounts
*Fiscal year 2012 includes 53 weeks

Transfer Agent

Wells Fargo Shareowner Services
P.O. Box 64854
St. Paul, MN 55164-0854
800-468-9716
http://www.shareowneronline.com

Corporate headquarters:

Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, CA 94109
415-421-7900

Store Count (As of May 4, 2014)

Williams Sonoma 248
Pottery Barn 195
Pottery Barn Kids 84
West Elm 58
Rejuvenation 4