Business Profile

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today.

In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East and the Philippines. Our products are also available to customers through our catalogs and online worldwide.

Five-Year Financial Overview

Fiscal Year	2014	2013	2012*	2011	2010
Net Revenues	$ 4,698,719	$ 4,387,889	$ 4,042,870	$ 3,720,895	$ 3,504,158
Operating Margin	10.7%	10.3%	10.1%	10.3%	9.2%
Net Earnings	$ 308,854	$ 278,902	$ 256,730	$ 236,931	$ 200,227
Diluted Earnings Per Share	$ 3.24	$ 2.82	$ 2.54	$ 2.22	$ 1.83
Return on Assets	13.2%	12.3%	12.0%	11.3%	9.5%
Return on Equity	24.9%	21.7%	20.0%	18.8%	16.2%
Stockholders' Equity	$ 1,224,706	$ 1,256,002	$ 1,309,138	$ 1,255,262	$ 1,258,863
Dollars in thousands, except per share amounts
*Fiscal year 2012 includes 53 weeks

Transfer Agent

Wells Fargo Shareowner Services
P.O. Box 64854
St. Paul, MN 55164-0854
800-468-9716
http://www.shareowneronline.com